Cancellation & Refunds

Cancellation & Refunds

Transparent • Secure • Compliant Business Services

At RTRSupports Limited, we are committed to providing you with reliable company formation, offshore business setup, and bank account opening services, while remaining completely transparent. Our policies include detailed information regarding your rights, duties, and the terms of our refunds. We also offer flexible bank account packages to suit different business needs.

🔒 Why Clients Trust Us

**✔️Transparent prices without any hidden costs

✔️Adhere to all laws and requirements of the UK under UK governing law ✔️Secure payments ✔️Dedicated customer support during your application process ✔️Best solutions for company formation and offshore banking**

1. Consumer Cancellation Rights (UK Law Compliance)

**If you are an individual customer (acting outside your business or trade), you have the right to cancel your order within 7 days from the date your order is confirmed.

To cancel:

• Email us at info@rtrsupportslimited.com within the cancellation period
• Clearly mention your order details**

Key points:

**Your cancellation right will not be available if service delivery has been initiated.

This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013**

1. Bank Account Opening Services (High-Compliance Process)

Forming an offshore or business bank account requires strict compliance checks by banks. Where available, we can guide you on suitable bank account packages aligned with your profile and compliance needs.

⏳ Expected Processing Periods:

*** Bank account setup: Approximate time: 10-20 working days

• Delivery of debit card: Approximate time: 20-60 days**

❗ Important Requirements:

*** Final acceptance will depend upon the bank's approval

• If rejected by the initial bank, we will work with alternative banking partners
• The customer will have to comply with KYC/AML regulations**

💰 Refund Policy:

*** If we are unable to set up the bank account for you within 180 days, a refund will be made after deducting a 20% administration fee

• Not applicable when there is an ongoing process
• Processing time for a refund request can take up to 90 days**

1. Company Formation Services (UK & Offshore)

**Our UK company formation and offshore company setup services are processed quickly and efficiently.

• ✅ Full refund (minus 20% admin fee) available before submission to Companies House
• ❌ No refunds after submission. Administrative costs include:
• Documentation preparation
• Filing fees
• Payment processing charges**

1. VAT Registration Services

**In case of cancellation after initiation of VAT registration application:

• A 20% administrative charge will be applied
• No refund after submission to the authorities**

1. Service Packages & Partial Refund Policy

**❌ No partial refund for bundled service

❌ No refund once services have been completed ✅ A request for refund should be made within 7 days from the date of purchase (unless stated otherwise)**

1. Readymade Company & Bank Account Packages

**❌ No refund once delivered

⚠️ Exceptional circumstances:

• A 20% administrative charge will be applied
• Directors' advance fees (approximately 30%) are not refundable.**

These bank account packages and readymade companies are prepared for quick deployment, subject to identity and compliance checks.

1. Policy on Chargeback and Fraud Prevention

**For the safety of our services and partners:

Any unauthorised chargebacks can lead to the following:

• Legal recovery measures
• Transfer of company ownership to recover losses**

1. Registered UK Office Address (Virtual Office Service)

This virtual service provides a UK office address for official correspondence and company branding.

✅ Suitable for:

*** Official Companies House correspondence

• Registered business address
• Business website and documentation**

❌ Ineligible for:

*** Not for banking use without the purchase of banking services

• Parcels cannot be received without paying additional fees.**

1. Virtual Address Package (Subscription-based per year)

📦 Included Services:

*** Parcels can be received and forwarded to the user's destination address

• If applicable, a debit card can be received and forwarded**

🚫 Ineligible for:

*** Invalid for company formation

• Not eligible for banking and payment gateway services
• Services not covering telephone lines.**

1. General Refund Terms

*** A non-refundable 20% service fee will be applied to all refunded services

• Eligibility for a refund based on the service's progress status
• No refunds once the services have been entirely delivered**

⚖️ Legal Disclaimer

**These services will be provided "as-is" and "as-available."

RTRSupports Ltd

• Makes no guarantees regarding approval from banks or government authorities
• Is not liable for any delays caused by third-party organisations
• Provides only facilitation services, not financial decision-making**

🏛 Governing Law

The laws of England and Wales govern this Agreement, and disputes are subject to the exclusive jurisdiction of the English courts, consistent with UK governing law.

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We are rated excellent by our clients.