Privacy Policy

Privacy Policy – RTRSupports Limited

This Privacy Policy applies to rtrsupportslimited.com, owned and operated by RTRSupports Limited (“we”, “our”, “us”). It describes our policies for collecting, using, storing, and protecting your personal data, as well as your rights and choices regarding your information.

Our aim is to be transparent, protect your privacy, and adhere to relevant data protection laws, including GDPR.

1. Information We Collect

We may collect and process the following types of personal data:

Personal & Contact Information

Full name
Email address
Phone number
Residential and mailing address

Billing & Financial Information

Billing address
Payment-related information (processed securely via third-party providers)

Business Information

Company name and registration number
Nature of business activities
Director, shareholder, or beneficial owner details

Third-Party Information

In these cases, we may require details of third parties (e.g., shareholders and beneficiaries). This data is collected strictly for service delivery and compliance purposes.

Third parties may contact us at info@rtrsupportslimited.com to request access, correction, or deletion of their data.

2. How We Use Your Information

We use collected data for legitimate business purposes, including:

Processing and fulfilling service requests
Sending order confirmations and service updates
Conducting compliance checks and due diligence
Recommending suitable business solutions
Responding to customer inquiries and support requests
Sending important communications and updates

We only use your information where necessary and lawful.

3. Information Sharing & Disclosure

We do not sell your personal data. We may transfer your information under the following conditions:

Service Providers

We may share data with reliable third-party providers (for example, payment processors and company registration partners) solely for the purpose of providing services.

Legal Requirements

Your personal information will be shared if required to comply with the law or to meet legal requirements.

Business Transfers

In case of merger, acquisition, or sale, users will be notified of any changes affecting their data.

With Consent

We may share your data with third parties when you provide explicit consent.

4. User Rights & Data Control

You have full control over your personal data. You may:

Request access to your data
Correction and updating inaccurate data
Data deletion request
Withdrawal of consent for marketing communications

For more information on exercising your rights, contact us at info@rtrsupportslimited.com.

We aim to respond within 48 business hours.

We keep your data only as long as necessary for legal, operational, and contractual purposes.

5. Cookies & Tracking Technologies

Cookies and other similar technologies help improve our websites by enhancing user experience and analysing website performance.

Used for:

Website functionality
User preferences
Performance tracking

Web Beacons

Help us understand content effectiveness and user interaction.

Log Files & Analytics

We may collect:

IP address
Browser type
Device information
Pages visited and time spent

This data is aggregated and not linked to personally identifiable information.

6. Data Security

We implement industry-standard security measures, including:

SSL (Secure Socket Layer) encryption
Secure data storage systems
Restricted access to sensitive information

While we strive to protect your data, no system can guarantee absolute security. However, we take all reasonable precautions to safeguard your information.

7. GDPR Compliance

RTRSupports Limited complies with the General Data Protection Regulation (GDPR).

Data is collected only with consent or a lawful basis
Information is stored securely (online/offline)
Users have full rights over their personal data

We are committed to maintaining international privacy and data protection standards.

8. Third-Party Links

Our website may have links to other websites. We are not liable for their privacy policies. We advise our visitors to read their privacy policies prior to disclosing personal information.

9. Policy Updates

We may change our Privacy Policy from time to time as required by law or business necessity. Major changes will be announced by email or on our website.